Refund and Exchanges

At EcoTwenty we want you to love every piece you purchase. If something is not quite right we are here to help.

Returns

We accept returns within 14 days of delivery. Items must be returned in their original condition — unworn, unwashed, with all tags attached.

To start a return please contact us at info@ecotwenty.com with your order number and reason for return. We will respond within 2 working days.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent.

Once we receive and inspect your return we will process your refund within 5 to 7 working days. Refunds are issued to your original payment method.

Exchanges

We are happy to exchange items for a different size where stock allows. Please contact us at info@ecotwenty.com to check availability before returning your item.

Please note — we are unable to accept exchanges or returns on jewellery for hygiene reasons. This does not affect your statutory rights.

Final Sale Items

Items marked as final sale cannot be returned or exchanged.

Faulty Items

If you receive a faulty or damaged item please contact us immediately at info@ecotwenty.com with your order number and a photo of the fault. We will resolve this as quickly as possible.

International Returns

International customers are responsible for all return shipping costs including any customs duties or taxes incurred on the return shipment.

For any questions please contact us at info@ecotwenty.com